SoftSnug is founded by a group of sport textile enthusiasts that work on breakthrough fabrics and innovative infusion techniques. Our apparel elevates sensation and performance.
We design our products with professional instructors and fashion athletes. No pills, no procedures, just a stylishly effective apparel to complement your workout sessions.
Our product experiences are engineered to meet our customers’ bodily and emotional needs and encourage vital performance possible – from apparel to accessories.
Everything we make is rooted in the Science of Feel & Performance.
Over 100,000 pieces of Soft Snug has been sold, with excited reviews. All our products can be bought online, but for those in Malaysia who would still love to see and feel Soft Snug before buying may do so in our showroom in Prime Axis, Taman Sri Muda Shah Alam.
Make your workout sessions count, do it with Soft Snug!
SoftSnug Brand is owned and managed by
Company registration No: 1195367T
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(not applicable for intangible product)
We will only ship to addresses provided in the billing address or shipment address provided during your purchase.
Please ensure correct addresses and reachable phone number are provided when completing your order. We do not ship to P.O Boxes (Post-Office Box) and only to valid legitimate shipping addresses.
We will not be liable in the event of an incorrect shipping address is provided and goods are returned to us.
All re-delivery of goods to you will be charged for a associated shipping charges which will be disclosed upon request for a second delivery attempt.
If you have any request for change of shipping address, please email us at Softsnug@gmail.com within 12 hours upon your order submission.
If request of change in shipping address is made after 24 hours upon order confirmation, customers will be responsible for any associated shipping charges.
It typically takes between 2-5 working days (Monday to Friday) for goods to arrive at your destination. The shipment will be delivered during office hours between 9:00 am to 5:00 pm weekdays only.
Once goods is picked up by our shipping partner, the tracking ID for the package will be available. Any communication is to be via email/mobile app/sms.
For non-tangible products or services, confirmation of order and receipt will be communicated via email/mobile app/sms. Proof of purchase, invoice or delivery order will be available.
We reserve the right to amend this policy from time to time if deemed necessary, in which no prior notification or approval from the customer is required.
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We respect the privacy of your personal information and we strive to maintain the confidentiality of your personal information given by you. The objective of collecting your personal data is to deliver products and services, future marketing purposes and to improve our services to you. Only our authorized employees have access to your personal information. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so. We may also be required to disclose such information to regulators, lawyers, auditors, other companies in the same group, third party service providers and appointed marketing agency.
We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of T&L SLIMMING GLOBAL SDN.BHD.
All T&L SLIMMING GLOBAL SDN.BHD members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties you should opt-out by visiting ‘Your Details’ in ‘Your Account’ on the T&L SLIMMING GLOBAL SDN.BHD website. You can access ‘Your Account’ once you register and login. Or click on the ‘unsubscribe’ link in any email communications which might we send you.
A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit T&L SLIMMING GLOBAL SDN.BHD, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.
We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information.T&L SLIMMING GLOBAL SDN.BHD uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us.
We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If you wish to verify the details you have submitted to T&L SLIMMING GLOBAL SDN.BHD you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.
We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the T&L SLIMMING GLOBAL SDN.BHD team, who will be delighted to answer any questions you may have.
