Returns & Exchanges

Thank You for shopping at SOFT SNUG.

If you are not entirely satisfied with your purchase, we are here to help.


SOFT SNUG Returns and Exchanges Policy :

  • You may exchange your item with us within 7 days. Countdown starts from the date you receive the parcel.
  • You are allowed to make any exchange of your item via sales channel you made your purchased. ( Eg: fb, whatsapp or website )
  • To be eligible for exchange, your item must be in unused, unwashed and in the same condition that you received it. Your item must be in the original packaging and the tags still attached.
  • Exchanges are only available for sizes of the same item. Exchanging for different item or cash are strictly not allowed.
  • All clearance items purchased at are final sales and cannot be exchange of size/item or be refund.
  • You will be responsible paying your own shipping costs for returning your item to us and bear the return shipping costs if it is due to change of size.


Return Shipping Charges:
 Per Trip (RM)
West Malaysia
East Malaysia ( Sabah & Sarawak )


  • We will pay the return shipping costs, if the return is result of our error (you received incorrect or defective item).
  • Shipping costs are NON-REFUNDABLE.
  • Once we received your item, we will inspect it and notify you that we have received your returned item.
  • Please allow 7-10 business days for us to process your return item. Processing duration is still subject to stock availability.
  • For question regarding our return and exchanges policy, you can call/ Watsapps us 011- 2621 0155 or email us at