Limited Edition Premium Snood Mask for purchase RM299 and above

365 Days Warranty Plan


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At Soft Snug, our number one priority is to have our customers feeling fabulous every time they shop with us. Our AAA+ rating by customers and 5 Star Trusted Store Status to the fact that we honor our warranty policy. We appreciate just how important peace of mind is when making an online purchase. This is why we offer a 365 Day Warranty Plan.


  1. Customer may exchange the item with us within 365 day. Countdown starts from the date you receive the parcel.
  2. Only selected item are covered under the 365 Day Warranty Plan.
  3. Warranty is good for a one time exchange only.
  4. Exchanges are only available for sizes of the same item. Exchanging for different item or cash are strictly not allowed.
  5. Customer is responsible for postage costs associated involving the return of old goods and sending the new goods.
Postage Charges: Per Trip (RM)
West Malaysia 10.00
East Malaysia ( Sabah & Sarawak ) 15.00

*For International shipping cost, you may check with our customer service.

  1. Shipping costs are non-refundable.
  2. Soft Snug is not responsible for lost or stolen pieces.
  3. Please allow 7-10 business days for us to process your return item. Processing duration is still subject to stock availability.
  4. This warranty applicable for customer who have subscribe to our 365-Day Warranty Plan during the purchase only.
  5. For question regarding our 365 Day Warranty Plan, you can call/ Watsapps us 011- 2621 0155or email us at